Let me apologize first that this is longer than most of my postings, but I think you will find it informative.

Don Davis dond@htlnw.com Ph:360-652-9994
Credit Reporting Agencies (CRA’s), Experian, Transunion and Equifax, will report whatever the creditor sends them. In a recent article in SmartMoney (The Wall Street Journal), a spokesman for one of the agencies stated that ““We’re the library,” says Maxine Sweet, Experian’s director of public education. “We don’t write the book.”.
But yet it is that very credit report that will determine whether or not you get a loan, whatever it is that you applied for, or not or the rates and terms, good or bad. When you go to challenge the accuracy of the account listed on the report, the CRA’s do little, if anything, to investigate the account as to the validity and the accuracy.
The scenario goes like this; you find an error on your report, perhaps it is an account that is reporting in error or in this example, not your account, you send a letter to the CRA and request that the account be “investigated” and updated to report accurate information or, if not yours, deleted.
The CRA receives the letter. The CRA sends it to their “investigation” department. (This almost makes me laugh because they outsource this part to reduce costs. Equifax reduced its per-dispute cost from $4.50 to 50 cents by outsourcing the work to Costa Rica and the Philippines.) the “investigator” takes your letter and reduces the comments to a two character code (in this example, ‘not my account” might be a G7 code) and emails it to the creditor. The creditor looks at the code explanation and name on the report, compares the name (Smith on the report, Smithe on their records) they maycompare it with what they report. If it is what they report, they send it back to the “investigator” as verified data and it remains on your credit record. It doesn’t matter if you sent additional documents to the “investigator” as those wouldn’t have been forwarded. And most of the time there would have been no further “investigation”. Almost all of the time the creditor will simply “parrot” what the CRA states is being reported.
What is even sadder is that most of the communication between the CRA and the creditor is all automated. The CRA’s computer sends the creditors computer the information that it has on file. (this came from the creditor originally) the creditors computer campares this information with the information on file and bingo, it is a match. The creditor’s computer sends back “information verified as accurate” and the report remains unchanged.
Here is where the real problem lies. It costs both the creditor and especially the CRA money to validate the data on your credit report. The CRA is a publicly trades company responsible to it’s stockholders and to produce revenue (a profit). The CRA makes money by charging the creditors to list your account every time it’s updated or to make any changes. The CRA’s also make money by selling your information to whoever is willing to pay for the list. (who says you have any privacy and where do you think all that junk mail comes from). This is a highly profitable segment of their business. Publicly traded Equifax, founded in 1898 by a Tennessee grocer who sold his customers’ payment records to fellow shopkeepers, calls itself a “global leader in information solutions” with businesses as diverse as risk detection and database management. (According to its income statements, its consumer data unit remains its most profitable, boasting a 40 percent pretax profit margin.) Consumer data unit means the unit that sells your information. By the way, you can stop this simply by going to http://www.optoutprescreen.com/ that will prevent them from selling your info.
The “credit reporting” end of their business is a gateway for collecting information, not their main profit center and verifying data on your credit report costs them money they don’t want to spend.
So why is all of this important to you? Well if it isn’t obvious by now, all of your financial well being is in the hands of someone who doesn’t care about you or the accuracy of your information. It doesn’t care what your score is nor what you pay for an interest rate or what terms you get. On the other side, the lenders like the system because they can lay on their own credit guidelines like, if your score is under 680 you will pay a point more in interest than someone whose score is 680 or higher. That could mean as little a one point lower in your credit score, 679, could cost you a higher interest rate. Take the type of loan and the length of time the loan is for and multiply the difference and you pay more. Considering that the average score in the US is under 680 and the majority of consumers fall in to the lower range of scores, you can see why the lenders like it, because they make more in interest rates and fees.
There are ways to get information deleted from your credit report. NO, not by using a “credit repair company”. Most of them are illegal and the vast majority of the time you pay up front for services yet to be rendered and receive nothing for it. The FTC strictly forbids companies from charging for services that they haven’t performed yet, thus rendering them illegal. If you have the money, a bona fide attorney who specializes in credit law is a reliable source. It can get expensive depending on the amount of accounts that you have to challenge. However if the CRA receives a real challenge letter from a real attorney chances are they will treat it as “VIP” and it will have a much higher success rate of deletion. For those of your, including me, that can’t spend the money on an attorney, the next best way is to challenge it yourself. By law, the Fair Credit Reporting Act (FCRA) requires that information challenged on your report be “investigated” and either verified, updated or deleted within 30 days of receipt of the challenge. Send your challenge documents to all three CRA’s certified mail, return receipt requested and the clock starts. Do not use a form letter that you found on the Internet that looks like every other letter (click here for a sample letter).
This is where the work starts. It does not matter whether or not the information on your report is true or not. The vast majority of accounts cannot be verified in the time allotted. Again according to SmartMoney (The Wall Street journal) “One TransUnion manager testified that workers were expected to complete up to 22 cases an hour. An Equifax worker estimated she was allotted four minutes per dispute. To process the letters so rapidly, the workers summarize every complaint with a two-digit code selected from a menu of 26 options. The code “A3,” for example, stands for “belongs to another individual with a similar name.” The worker can also add a single line of commentary. The two-digit code and short comment is the only information the lender receives about the dispute.”
Document everything. Keep all correspondence and receipts. These are your weapons in this battle. Chances are the first letter will not get results and you’ll need to send a second. The second needs to do more that restate the first or it will be dismissed as “frivolous”. The best document, weapon, is if the account is an error and you can get a letter from the lender or creditor stating that. It would need to be on their letterhead along with their contact information, phone number, address, account number and names.
Personally I hate this system. It is voluntary for the lenders or creditors to participate. Rarely are they or the CRA’s held accountable for the validity of the information contained in a report that summarizes your character. Gone are the days of sitting face to face with a loan officer who will listen to your side and make intelligent decisions based on facts. In the mid 1990’s the software was developed and those three little numbers soon became the basis for rates and terms and whether you were granted credit or not. If you don’t have the score, you don’t get the loan. Furthermore this is a system that you never asked for or were requested to participate in. They collect your information (right or wrong) and sell it so they can profit. And if there is incorrect information, you’ll never be able to talk to a human to help you correct it.
Protect yourself and follow these simple tips;
- Keep all your account statements for at least two years
- Keep all paid off statements for at least two years
- Keep all correspondence and documents for at least two years
- Check your credit report at least every for months http://www.annualcreditreport.com/allows for you to obtain one free report from each CRA every year so once every four months get one from one of them, four months later get one from another and so on. This way you can monitor the accuracy of what is listed.
- If you have your ID stolen or even suspect anyone is using your ID, put a “freeze” on your report. If you are a ID theft victim get a police report. (the police don’t want to take the time, but make them do it)
- If you have had past credit problems, even bankruptcy, repossession and foreclosures, reestablish credit NOW. Even if it is a secured credit card it will start building positive accounts and start offsetting the negative information.
- Go to http://www.optoutprescreen.com/ and keep them from selling you.
- Challenge anything and everything negative on your credit report. Remember this is a voluntary system that you didn’t volunteer to participate in it. This is a reflection of your character and decisions will be made for what is in that report regarding any loan you will ever apply for, your insurance rates, credit cards and yes even employment opportunities. The system is flawed and it is up to you to protect yourself, nobody else will care.
- Don’t be a credit score victim. If you don’t care about the rates you pay, you wouldn’t have read this far. It may take a while but be persistent and get your scores elevated and maintained in the 700 range.
- Use only the credit you need. You should have no more than three to five credit cards and you should be able to pay them off within a month or two. The credit card companies know that if you can’t pay it off in two months you couldn’t afford it and they got you. The cards are for managing your scores not for acquiring debt.
- Contact me if you have any questions or concerns. If you live outside of the Puget Sound are I can help you find local help. If you live around here I’ll help you.
Don Davis